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Search results for “customer complaint”
Booking.com rapped for ‘misleading’ customers over free cancellation
03/19/2018
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5:44:36 PM
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Though Booking.com advertizes that cancellation was free up until noon on the day of arrival, customers may be asked to pay 50% of the total booking fee if they decide to cancel.
What the airline knows about the guy in seat 14C
06/22/2018
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8:35:48 AM
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More passenger data can lead to better service, but carriers know that fliers want some limits on how much of their personal information to use.
Marriott announces 'rectification plan' to regain trust
01/19/2018
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9:21:29 AM
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Marriott International announced an "eight-point rectification plan" on Wednesday in an attempt to prevent such mistakes from happening again.
ChinaTravelNews annual roundup: Major events of year 2017
12/18/2017
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2:15:13 PM
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In 2017, the World Tourism Alliance was set up, ITB debuted in Shanghai, China banned tours to S. Korea, Priceline invested in Meituan to compete with Ctrip, and local home-sharing is on the rise while Airbnb is slow to localize...
Online or offline, completing a transaction is getting easier than ever
10/19/2017
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3:06:29 PM
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One extra click or filling an extra blank for personal details can result in cart abandonment. Airlines eyeing Chinese customers need to keep up with the payments arena for better shopping experience.
Identifying a traveller – how can digital transformation pave way for it?
10/17/2017
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8:23:12 AM
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Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
Meituan Travel introduces group tour service
06/23/2017
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11:57:26 AM
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Meituan Travel launched a domestic group tour service and will first introduce 200 tour routes this year in 50 cities that have delivered the most travel bookings on the platform.
Understanding online complaints crucial for hotels in China
12/23/2015
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9:31:55 PM
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Hotels need to use customer complaints to better understand what the public is looking for, and how to formulate effective complaint handling strategies.
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